DOORS / LOBBY OPEN
The time that the doors open to the lobby varies by show, but is generally one-hour prior to the event’s start time. Doors to the auditorium generally open ½ hour prior to show time, but may vary show by show.
For most events, re-entry is not allowed but varies depending on event. Please check with a staff member at the doors to determine the policy for your specific event.
While the Cascade Theatre has no official dress code, many guests view a special event as a chance to dress up. But you will also find guests in jeans and t-shirts at most events. So dress however is comfortable for you. However, guests wearing excessively revealing, profane or disparaging clothing may be denied entry. Shirts and shoes must be worn at all times.
FOOD AND BEVERAGES
The theater has two concession areas and bars where light snacks, soft drinks, bottled water, beer, wine and mixed drinks may be purchased. Outside food and drink is not permitted. We follow the California Alcoholic Beverage Control guidelines of only serving one alcoholic beverage to a patron at a time. All guests purchasing, consuming or holding alcohol should be prepared to show ID at any time regardless of age or be wearing an official Cascade Theatre wristband indicating they have had their ID checked. Only bottled water and the theater’s spill-resistant, reusable souvenir cups may be taken into the auditorium. Food and beverages policy is subject to change by the theatre and may be updated without notice.
HEARING ASSISTANCE & EARPLUGS
The Cascade Theatre is equipped with a hearing assistance system. Listening devices may be checked out by leaving your ID with the box office or House Manager. The theater also has Hearing Induction Loop technology. Guests with compatible hearing aids should set them to the “T” or “Telecoil” setting to use this hearing assistance without need of checking out a device.
Conversely, should the concert or event prove too loud to be comfortable, complimentary earplugs are available from any usher.
If you have been told your tickets are at “will-call”, this means that your tickets will be waiting for you at the theater’s Will Call desk (location identifiable by signage) on the day of show. Will Call opens one hour prior to the start of the event or whenever lobby doors open for your event. Please make sure you bring photo ID.
If you lose an item during an event, please contact any Cascade team member for assistance. Found items can be turned in to any usher. After you’ve left the theater, if you discover you’ve lost an item, please contact our box office at 530-243-8877. Found items are held for 30 days.