Cascade Theatre Box Office

Hours: Tuesday through Friday 11am – 2pm, and 2 hours prior to showtime on event days

1733 Market St Redding, CA 96001

Phone: 530-243-8877

Email: boxoffice@cascadetheatre.org

Please note: All online transactions will occur on the E-tix website. You will be redirected from the Cascade Theatre site during online purchases.

Terms and Conditions

By your purchase of a ticket, attendance at an event, or entrance upon the premises, you agree to these terms, definitions, and conditions which may be updated without notice.

Sales and Refunds

  • ALL TICKET SALES ARE FINAL. NO REFUNDS. Ticket Insurance will be offered to you at the point of ticket purchase. It is highly recommended that you choose this option which will allow you to submit a claim for a full refund of your purchase should you or anyone in your party be unable to attend your event for any of the covered reasons. The Cascade Theatre’s contracts with its artists, rental, and outside box office clients do not allow us to process refunds for any reason unless the event has been cancelled.
  • NO EXCHANGES unless you are a Cascade Theatre Member. LEARN MORE about ticket exchange, early access to tickets, and other membership perks.
  • Anyone 3 years of age and older must have a ticket for entry (persons 2 years old and under will not need a ticket as long as they do not require their own seat). Children under 5 are discouraged from attendance except for programming specifically designed for that age group.
  • Only the first scan of any ticket will allow entry — do not make copies of tickets.
  • Age-specific discounts, when offered, are subject to verification by valid ID.
    • Seniors: age 65 and older
    • Youth: 12 and younger
    • Student: 17 and younger with valid student ID
  • Event, time, date, and location are subject to change. Cancelled events may be rescheduled and tickets will be honored at the rescheduled date. There will generally be no refunds for events that are postponed or rescheduled. In some limited circumstances, tickets may be refunded if a buyer cannot make the rescheduled date, but any such refunds will not be processed until the alternative date is announced. For the most up to date information on a show’s status, please visit our official website.
  • Credit card statements may show Jefferson Live, our parent organization, as the merchant.
  • All tickets and fees must be paid for in full at the time of booking.
  • A customer making a booking on behalf of a group accepts 
the Cascade Theatre’s terms and conditions on behalf of all group members and becomes responsible for making all payments due.
  • For performances taking place outside of the Cascade Theatre, the Cascade Theatre acts only as a ticket agent for the venue, performing company or society concerned. Tickets are issued per the outside party’s regulations. Customers are advised to contact the outside party directly if they should have any questions that aren’t specifically related to booking tickets.
  • Tickets for performances taking place outside of the Cascade Theatre will be moved to the outside venue for Will Call pickup on show day.
  • Any refunds due to cancellation or unforeseen facility closure will be issued in the amount of the ticket only. Refunds for purchases paid by cash and/or check will be issued within 10 business days by company check payable to the original purchaser.  Credit card transactions will be refunded to the original credit card used.  The Cascade Theatre is only able to inform customers who have valid and current contact information in our database. Any customer who buys tickets without providing up to date contact information or buys through a third-party does so at their own risk.
  • You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets. Nor will you attempt any legal action related to a ticket purchase. Should you do so, your tickets are subject to immediate cancellation without refund, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or patron accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated patron account or credit card or who otherwise breaches this provision. The theater may also seek legal redress or begin collection proceedings against you or any party taking such action.
  • You understand that by purchasing tickets from this ticketing site or our box office, you are automatically entered into both the Cascade Theatre patron database and the email subscriber list, with the option to unsubscribe at any time.
  • Tickets for sale are intended for purchase by adults only.

Order Pickup and Delivery

  • Will Call: Will Call orders will be held at the Cascade Theatre Box Office. They will be available for pick up at the Box Office prior to the event. A valid photo ID matching the name on the order is required to pick up Will Call tickets. Will call name changes can be made up to 24 hours prior to the event and can only be accommodated in person at the Box Office with original purchaser’s valid photo ID.
  • Mail Delivery: Mailed tickets will incur a delivery charge and are mailed the following business day after the order is placed. Mail delivery timeframe is not guaranteed.
  • Print at Home/Mobile Delivery: Mobile tickets will be emailed to the purchaser as a PDF attachment to your original order confirmation email. Purchaser is responsible for providing ticket barcodes (printed or E-tickets) on the day of the event to scan for entry at the door.

Theatre Rules and Regulations

  • Cascade Theatre is committed to providing a safe environment for all attendees. All guests are subject to search of their person and possessions – including jackets, coats, bags of a normal size (which may be allowed entry after examination) – upon entry. Guests with prohibited items will be asked to dispose of those items or return them to their vehicle before being allowed entry. Any guest refusing a search will not be allowed entry. No refunds will be given for refusing a search. No storage or check-in of prohibited items is available.
  • Ticket is for one-time use, reentry is prohibited.
  • Weapons of any kind, outside food/beverages, water bottles, cameras/audio/video recording devices, large bags/backpacks, smoking devices, and any illegal substances are prohibited.
  • No smoking of any substance is permitted on the premises.
  • Profanity/abusive language/intoxication/unruly or disruptive behavior is grounds for ejection without refund. Management reserves the right to refuse admission to any patron.
  • Re-entry to the auditorium will not be permitted unless/until there is a suitable break in the performance (ex: Intermission).
  • The use of any form of recording equipment (cameras, video recorders, cell phones) is not permitted in the auditorium.
  • Cascade Theatre is not responsible for any possessions brought onto the premises by patrons.
  • Wheelchair, companion, and transfer seats are available for every event. Such seats are reserved for patrons with disabilities that specifically need the accommodation these seats provide. Patrons who purchase these seats and do not need their accommodation will be reseated or ejected without refund.
  • Trained service dogs (as defined by Title II & Title III of the ADA) are welcomed on leash or harness at any aisle seat. No other animals are permitted.

You Are Being Photographed

Please be advised that the Cascade Theatre may film or take still photos at any event at the venue for venue promotional, marketing, security or archival uses. If you attend, you may appear, and you agree to appear, in this or another production, in any and all media now known or later devised, worldwide, in perpetuity, including in advertisements and promotions.  Do not attend if you do not wish to appear.

Privacy and Security Policy

Disclosure of Personal Information:

Cascade Theatre is committed to keeping your personal information strictly confidential. Only the organization of the performance for which tickets were purchased will retain your information. When we collect your personal information (i.e. name, address, e-mail, and telephone number) it is in an effort to improve your shopping experience and to notify you about program updates, services, and answer inquiries. Beyond the presenting organization for your event, it is our policy not to disclose any of your personal information at any time. We do not sell, trade, or rent your personal information to third parties. Occasionally, we’ll share aggregated (collective) information about our members as a group, or generate aggregate reports and market research, to business partners. These reports will not identify individual members.

Cookies:

Our site uses cookies to personalize and improve your shopping experience. These cookies do not contain any confidential or personal information.

Security:

We use industry-standard methods to protect your information from unauthorized access. Among other techniques, we store such information on a computer behind our “firewall” in a secure location, and we restrict the number of employees internally who can access such data. To ensure the safety of your personal information, including your credit card number, we use Secure Socket Layer (SSL) Technology. SSL protects information as it crosses the Internet. Any data stored is kept in a secure off-site location and stored in a password-protected server.

Please keep security in mind as you reach other websites through links from the Cascade Theatre website. Each separate company has its own privacy policies and practices and may market to you accordingly. We can make no representations concerning privacy and security on sites other than our own.

Changing Personal Information:

You may at any time modify or change any information you have previously provided to us by contacting us at boxoffice@cascadetheatre.org.

Changes in Policy:

If you have any concerns or questions with respect to our Privacy Policy, please feel free to contact us at boxoffice@cascadetheatre.org. By using this site, you are agreeing to the conditions of this Privacy Policy. DO NOT USE THIS SITE IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY. Our Privacy Policy is subject to change in whole or in part without notice. Please check this page periodically for changes.

Modification of these Terms of Use

Cascade Theatre reserves the right to modify these terms, conditions, and notices at any time without notice.

Lawful Use of the Website
You may visit, view, and retain copies of this site for your own personal use but may not duplicate, download, publish, modify or otherwise distribute information from the site for any purpose other than to view event information and to purchase tickets for personal use, unless otherwise specifically authorized by Cascade Theatre.

Copyright
All content included on the site, such as text, graphics, logos, button icons, images, and software is the property of Cascade Theatre or its content suppliers and is protected by copyright laws. The compilation of all content on this site is the exclusive property of Cascade Theatre. The content and software of this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content of this site is strictly prohibited.

Links to Third Party Sites
Cascade Theatre site may contain links to other websites (“linked sites”). The linked sites are not under control of Cascade Theatre and Cascade Theatre is not responsible for the contents of any linked site. Cascade Theatre is providing these links to you only as a convenience, and the use of any link does not imply endorsement by Cascade Theatre.

Disclaimer and Limitation of Liability
You expressly agree that use of this site is at your own risk. Cascade Theatre does not promise that the site will be error-free or uninterrupted. The information, software, products and services included in or available through the Cascade Theatre website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Cascade Theatre may make improvements and/or changes to the website at any time.