What To Expect
Get the most out of your Cascade Theatre experience
The information in the following tabs is designed to help you get the most of out your special event whether you are visiting for the first time or have been attending shows here for years. If your questions aren't answered here, please contact our box office and we'd be happy to address your concerns. Information about our theater's terms and policies may be accessed HERE.
DOORS / LOBBY OPENThe time that the doors open to the lobby varies by show, but is generally one-hour prior to the event’s start time. Doors to the auditorium generally open ½ hour prior to show time, but may vary show by show.
RE-ENTRYFor most events, re-entry is not allowed but varies depending on event. Please check with a staff member at the doors to determine the policy for your specific event.
ATTIREWhile the Cascade Theatre has no official dress code, many guests view a special event as a chance to dress up. But you will also find guests in jeans and t-shirts at most events. So dress however is comfortable for you. However, guests wearing excessively revealing, profane or disparaging clothing may be denied entry. Shirts and shoes must be worn at all times.
FOOD AND BEVERAGESThe theater has two concession areas and bars where light snacks, soft drinks, bottled water, beer, wine and mixed drinks may be purchased. Outside food and drink is not permitted. We follow the California Alcoholic Beverage Control guidelines of only serving one alcoholic beverage to a patron at a time. All guests purchasing, consuming or holding alcohol should be prepared to show ID at any time regardless of age or be wearing an official Cascade Theatre wristband indicating they have had their ID checked. Only bottled water and the theater’s spill-resistant, reusable souvenir cups may be taken into the auditorium.
HEARING ASSISTANCE & EARPLUGSThe Cascade Theatre is equipped with a hearing assistance system. Listening devices may be checked out by leaving your ID with the box office or House Manager. Conversely, should the concert or event prove too loud to be comfortable, complimentary earplugs are available from any usher.
WILL CALLIf you have been told your tickets are at “will-call”, this means that your tickets will be waiting for you at the theater’s Will Call desk at the main doors on the day of show. Will Call opens one hour prior to the start of the event or whenever lobby doors open for your event. Please make sure you bring photo ID.
LOST ITEMSIf you lose an item during an event, please contact any Cascade team member for assistance. Found items can be turned in to any usher. After you’ve left the theater, if you discover you’ve lost an item, please contact our box office at 530-243-8877. Found items are held for 30 days.
Use the links below to explore parking, dining and lodging options. We recommend paying special attention to those businesses listed as Cascade Theatre Official Partners. These businesses directly support the nonprofit Cascade Theatre in bringing you quality music, arts and entertainment.
As you enjoy the show...
NO ELECTRONICSOut of courtesy for performers and other patrons, refrain from ALL usage of ALL electronics during the performance. Lighted screens in a dark theater are very obtrusive. Check in, and then turn it off!
CAMERAS, AUDIO/VIDEO RECORDERSPhotographing or recording shows is strictly prohibited. Violation may result in confiscation of your equipment.
NOISE/TALKINGThe Cascade’s great acoustics work both ways. Your voice carries as well as the performers. Please refrain from talking during the performance and unwrap cough drops and tissues before the show or at scene changes.
INFANTS/CHILDRENWhen children attend, make sure theatre etiquette is part of the experience. Youngsters should be able to sit quietly in their own seat for the duration of the performance. For this reason, children under 5 are discouraged except for programming specifically presented for this age range. Each person, regardless of age, must have a ticket and a seat.
REMAIN IN YOUR SEATING SECTIONAs tempting as it is to want to go down front when your favorite band is playing your favorite song, please be considerate of those who paid the extra to have those seats in the front and remain in the section you paid to attend. If you think you’ll be tempted to go down front, purchase seats in the front section.
NO STANDING/DANCING IN BALCONY AND LOGEThe clash between those who want to remain seated to enjoy the show and those who want to stand or dance can get heated. For safety in the steep balcony areas and the enjoyment of others, we encourage those who may wish to stand or dance to purchase seats on the main floor Orchestra level and leave space for those who wish to remain in their seats in the Balcony and Loge levels.
LET OTHERS ENJOY THE SHOW, TOOIt goes without saying that everyone at a show is there to enjoy the experience. Any behavior that infringes on the ability of other patrons to enjoy the show or of the performers to safely deliver the performance is grounds for ejection, so please enjoy the show being courteous of those around you.
YOU ARE BEING PHOTOGRAPHED:Please be advised that the Cascade Theatre may film or take still photos at any event at the venue for venue promotional, marketing or archival uses. If you attend, you may appear in these images and by attending agree to any such appearance and our use of your image without compensation in any media now existing or later created. Please do not attend if you do not wish to appear.
Please also see “What To Leave At Home” under the Safety Tab
All guests are subject to search of their person and possessions – including jackets, coats, bags of a normal size (which may be allowed entry after examination). Guests with prohibited items will be asked to dispose of those items or return them to their vehicle before being allowed entry. Any guest refusing a search will not be allowed entry. No refunds will be given for refusing a search. No storage or check-in of prohibited items is available.
WHAT TO LEAVE HOMEFor the safety and consideration of all our guests, you may be refused entry if you are in possession of prohibited items including, but not limited to, the following.
ANIMALS: While we, too, love our furry friends no animals may be brought in to the theater with the exception of trained assistance animals for those guests with disabilities. More information on assistance animals may be found on the “Accessibility” tab.
CAMERAS/RECORDERS: Cameras are prohibited at Cascade Theatre events unless accompanied by appropriate media credentials and approved 15-days in advance. Video cameras and audio recorders are also prohibited. Violation may result in confiscation of your equipment.
SMOKING: The Cascade Theatre is smoke-free. Smoking of any substance is grounds for ejection. This includes vaping and e-cigarettes.
WEAPONS: No guns, knives or other weapons are allowed by anyone entering the facility, regardless of permit, except for on-duty law enforcement personnel at the theater in the line of duty.
FOOD/DRINK: No outside food or drink is permitted. The theater does have two concession areas and bars where light snacks, soft drinks, bottled water, beer, wine and mixed drinks may be purchased.
WATER BOTTLES/COOLERS/THERMOS: You will be asked to return these items to your car.
OTHER ITEMS: Alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, cameras, video recorders, audio recorders, “selfie sticks,” fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, luggage, baby seats or carriers, noise makers, glitter, confetti, flying discs, streamers, helium balloons, beach balls, parcels or packages, large hats, inflatables, brooms or large bags of any kind.
The Cascade Theatre welcomes guests of all abilities.
STAIRS & ACCESSIBLE SEATS
- All seats, restrooms, box office and concessions on the main Orchestra Level are accessible entirely without any stairs.
- Because the Cascade Theatre is an historic building with no elevator, all seats, restrooms, and concessions on the Balcony or Loge Levels can only be reached via a full flight of stairs. “Accessible Only By Stairs” is clearly indicated on each such seat during the online purchase process.
- Wheelchair, Transfer Seats and their Companion Seats are clearly indicated during the sales process. These seats are reserved only for those needing those seats’ accessibility features until 30-minutes prior to show time or when all other seats are sold out. There are no seats, only spaces, in marked wheelchair locations. Guests purchasing those seats who do not need the accessibility features do so in violation of the theater’s policy and the law. Purchases found to be suspect will be canceled without refund.
- Trained service animals are welcomed on leash or harness at any aisle seat. Please let staff know upon arrival with your service animal.
- Because some shows use the aisle for actor or dancer entrances and to allow guests and staff safe egress, the aisles must be kept clear at all times and your service animal next to your seat.
- Guests with service animals that are not well-behaved or endanger others will be asked to leave.
WHEELCHAIRS, WALKERS & MOBILITY DEVICES
- Wheelchair spaces in the historic Cascade Theatre are available in several locations on the main Orchestra Level floor. As an historic building, some ramps are steeper than normal, so please use caution in reaching your seats. Wheelchair accessible seating and companion seats are clearly marked on the seat map during the ticket sales process. There are no seats, only spaces, in marked wheelchair locations.
- Due to the theater’s limited space, walkers and other mobility devices will need to be stored when not in use. Please ask an usher for assistance.
- For your safety and that of other guests, Segways and other fast-moving or large motorized devices cannot be accommodated due to the theater’s limited space and congested aisles and lobbies.
HEARING ASSISTANCE & EARPLUGS
- The Cascade Theatre is equipped with a hearing assistance system. Listening devices may be checked out by leaving your ID with the box office or House Manager.
- Conversely, should the concert or event prove too loud to be comfortable, complimentary earplugs are available from any usher.